ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

ABOUT

Tenants' Union news

Also check out our blog, Tenant News archive, media appearances, and Housing News Digest.
For factsheets and sample letters, please see Tenancy info.

 

Supporting older renters to 'age-in-place'

Older woman holding drivers license - DCJ Housing image - Seniors Strategy
Recently the Tenants’ Union of NSW made a submission to NSW Department of Communities and Justice as part of their consultations for the next NSW Government strategy for seniors. We recommended the NSW Government implement policy and benchmarks that ensure older renters are supported to remain living in a community they have a strong attachment to, either in their existing residence or alternate local accommodation with service supports.
Read more

Unlawful and lawful discrimination: how the selection process disadvantages some private renters

For lease sign
In the absence of any legislated right to housing, or rules and guidelines such as waiting lists or criteria determining housing priority (as is the case in public housing), the decision to accept or reject a tenancy application, in the private rental market, is essentially “competitive”. It sits solely in the hands of the landlord, and, in many cases, the real estate agent, who provides expert advice to the landlord. This puts some tenants at a disadvantage when trying to rent a home. It is important to consider the ways tenants can be better protected from discrimination during the rental application process.
Read more

A 20 Year Vision for Housing - where are the renters?

NSW Housing Strategy Discussion Paper 2020
The TUNSW submission to the NSW Housing Strategy provides a focus on the need to address crucial issues for people renting their homes in NSW. We've published our submission and recommendations that encompass key priorities for renters.
Read more

We need to talk about the landlord

Graphic of a family in a house, wearing masks, virus outside
We don’t only need to talk about the relationship between tenants and landlords – we also need to talk about the landlords themselves. A key flaw exposed through the response to COVID‑19 is the profile of those who act as landlords in Australia. They are heavily indebted. They are mostly without training or expertise. As a result, they were scared and desperate and clinging firmly to the one power dynamic they felt they had control over. The need for a more compassionate response to tenants was as apparent to everyone as were the barriers.
Read more

No grounds for limiting reform under COVID-19

Graphic of a family in a house, wearing masks, virus outside
Jemima Mowbray looks at the problems renters have faced during COVID‑19, and shows that they are not new or necessarily distinct from the ongoing issues renting households were already facing. The COVID‑19 health crisis has highlighted and exacerbated existing inequalities and problems experienced by renters – most acutely, the problems of housing insecurity and the lack of affordable rental housing.
Read more

Responding to tenancy issues under COVID‑19

Graphic of people in a house, wearing masks, virus outside
The Tenants' Union is attempting to monitor the impact of the COVID-19 crisis on tenants, within the limitations we have. In NSW we are already hearing from tenants that landlords have been ignoring requests to negotiate rent reductions from COVID impacted tenants, or delaying responses. They have been offering rent deferrals rather than the reductions as required under the protection framework, and in many cases are deciding for themselves that tenants who meet the definition of ‘impacted tenants’ are not eligible. Too many landlords have not been negotiating in good faith as required under the law, and too many landlords have been using harassment to pursue rental arrears while refusing to participate in rent negotiations with COVID‑19 impacted tenants. Eviction notices have been served to tenants for rental arrears, in spite of the evictions moratorium. No grounds eviction notices are being served to tenants, and landlords are using COVID‑19 as a reason to defer repairs and maintenance.
Read more

Strata renters: have your say on renewable energy

Rooftop solar
We know that renters' voices are often missing when it comes to discussions about renewable energy and strata living. But there is currently an opportunity to be heard, as the NSW government is looking at initiatives to boost renewable energy and reduce power bills for people who live in apartments rather than houses. This year will also see a statutory review of strata law, which is a very good time to be engaged in the conversation. If you rent in an apartment, townhouse or villa, please fill in this new survey which looks at the barriers to installing sustainability infrastructure (i.e.solar panels, batteries, smart meters, efficient hot water systems etc).
Read more

A day in the life of Esther Smith, Tenant Advocate

Esther at GSATS
Esther Smith is a Tenant Advocate at the Greater Sydney Aboriginal Tenants' Service (GSATS). In this interview she talks about her day-to-day experiences as an advocate, as well as what keeps her motivated and inspired.
Read more

Tenancy services needed now more than ever

A mother and child sitting on a couch. The mother is wearing a face mask.
Pamela Hunter, Community Services Manager at VERTO, writes: "Tenancy, and renting in general, became very popular subjects at the beginning of the pandemic but they seem to have slipped from the headlines of late. At VERTO, my team works with those most vulnerable in the community, the people most at risk of being evicted, even under the protections that have been put in place for this period. Here’s how the pandemic has impacted those most vulnerable in the housing market..."
Read more

Secure, affordable tenancies and support for tenants key to preventing homelessness

Tenants' Union logo
Today the Tenants' Union NSW's CEO Leo Patterson Ross and Policy and Advocacy Coordinator Jemima Mowbray attended a public hearing of the Inquiry into Homelessness in Australia to speak to the Tenants' Union's submission. We've published our opening statement here.
Read more