ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

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Tenants' Union news

Also check out our blog, Tenant News archive, media appearances, and Housing News Digest.
For factsheets and sample letters, please see Tenancy info.

 

A day in the life of Tenant Advocate Neissa Carpenter Holmes

Neissa
We interview Neissa Carpenter Holmes – a Tenant Advocate with Murra Mia Tenant Advocacy Service. Neissa assist tenants in the Illawarra and Shoalhaven area. Her day to day work involves giving advice to tenants, representing clients at Tribunal, following up with clients’ cases, negotiating with housing providers, and referring tenant to other services for non-tenancy related assistance.
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Renters deserve warm homes in winter

cat next to a heater
Like many Sydneysiders who rent, I live in an apartment that, in winter, is perpetually flippin’ freezing. Here in NSW, property investors aren't required to implement basic measures that would make a rented home healthy to live in. This is seriously impacting the health and wellbeing of renters. Too many renting people are freezing at home in winter, then sweltering in summer. We're forced to waste energy and money trying to stay healthy and comfortable. I don't think that's good enough: everyone needs a home that is livable and healthy in a summer heatwave or a cold winter, with affordable energy bills.
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TICA charging you for access? No more!

Have you paid to access your info on a tenant database or blacklist? On 23 March 2020 this became unlawful. Access must be free.
Did you know it is unlawful for tenant databases to charge you for access to the information they hold on you? If you have paid for access to a tenant database in the last year, read this!
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What you need to know about rent bidding

graphic of an auctioneer's hammer
Rent bidding happens when there’s a shortage of available rental properties, so prospective tenants make an offer to pay rent above the advertised price in order to secure a property. Now, we don’t blame renters for this. Right now, a rental crisis continues to unfold across much of regional NSW.  With so few properties available to rent, there are dozens if not hundreds of applicants for every property, and renters are becoming desperate to find a home. We are seeing a rise in agents and landlords taking this opportunity to actively solicit rent bidding to maximize income and exploit desperate tenants, which we think is unethical and unlawful.
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WESTS Community Engagement Day

WESTS Tenant Advocates
On Friday 21 May 2021, WESTS held a community engagement event at the Skye Hotel in Parramatta to reconnect with key partners of our organisation. The event was a great success. There were over 60 attendees at the community engagement day who were able to finally reconnect with WESTS after a long-period of physical isolation dating back to the COVID-19 lockdown in March last year.
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No home left behind!

Range of different boarding houses and pics of residents in photo frames
In this op-ed piece, Leo Patterson Ross asks what is missing from our approach to regulation of boarding houses? What would it look like if we started the conversation about reform by identifying housing need? Originally published in Council to Homeless Persons' publication Parity.
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A long, winding road: NSW boarding house reform

Long road, stretches to horizon. Australian bush on side of road.
In the context of plans for a new Shared Accommodation Act to replace the existing Boarding House Act 2012, Jemima Mowbray provides a short history of the long road towards ensuring better protections for all people who rent their homes, whether they live in boarding houses, shared accommodation or lodgings, or other renting arrangements.
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Renting: What needs to change?

Rainbow and houses graphic. Text reads: somewhere over the rainbow, there's a place called home.
“There’s no place like home.” But for so many of us who rent, current tenancy laws and practice prevent renters from feeling the sense of being settled and secure needed to really feel 'at home'. Part of our work at the Tenants Union NSW is to push for change & towards housing justice. We want to hear from you: what needs to change? What renting issues are most important to you, and why? Please take a minute and take our survey.
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Public housing maintenance: a 'real fix' needed

Follow up review NSW Parli Inquiry graphic
Yesterday the Tenants' Union NSW's CEO Leo Patterson Ross and Policy and Advocacy Coordinator Jemima Mowbray attended a public hearing of the Follow Up Review of the Management of Public Housing Maintenance Contracts. We were able to speak to the submission made by the Tenants' Union and the Public Interest Advocacy Centre. Here we publish our opening statement to the Inquiry in full.
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How a volatile rental market could impact some of the most vulnerable in our communities 

Advocate assisting a client in office
The past 12 months have had a significant impact on many tenants, particularly those who may be at risk of financial hardship or homelessness. Pamela Hunter, from VERTO’s Tenants’ Advice and Advocacy Service (TAAS) outlines some of the serious challenges facing renters, particularly in regional areas where a volatile housing market is wreaking havoc.
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