ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Submission: Easy and Transparent Trading

The Tenants' Union of NSW made this submission to the Department of Finance, Services and Innovation's Easy and Transparent Trading consultation process.
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Submission: Easy and Transparent Trading Consultation

In this submission, the Tenants' Union supports the intent of the consultation paper to improve transparency and consumer choice, but warns that neither of the current proposals will…
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Rent Choice Assist launched

Yesterday Minister Goward announced Rent Choice Assist – this is a private rental subsidy that can support people at risk of homelessness to maintain their rentals with assistance for up to…
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Waterloo Redevelopment Masterplan Process Whiteboard Animation launched

A new video outlining the process for developing the Waterloo Redevelopment Masterplan Process has been launched. The aim of the whiteboard animation project is to provide independent…
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What it takes to keep a TAAS running - Interview with Carol Allen, Administration and Finance at Murra Mia Tenant Advocacy Service

Murra Mia Tenant Advocacy Service advocates on behalf of Aboriginal tenants in their catchment area, which covers Wollongong down to the Victorian border, across to Griffith and Wagga Wagga and…
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Local Government Regulations

When you live in, or operate, a land lease community the Residential (Land Lease) Communities Act (RLLC Act) is not the only legislation you need to know about. The Local Government (…
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Abandoned and alone

Residential land lease community law recognises that people who purchase homes in these communities need to be compensated if the operator takes away the leasehold right on the land where their…
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Wrong Agreement? Don't panic - get legal advice

Contract law and the rules for contract formation play a key part in everyday life and land lease communities are no different – everything flows from the contract. Contracts or agreements are…
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Site fee increase disputes at NCAT

Excessive site fee increases rarely make it to the NSW Civil and Administrative Tribunal (NCAT) since the introduction of the compulsory mediation process. However, in 2017 some home owners at…
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Power to the people at a reasonable price

With the commencement of the Residential (Land Lease) Communities Act 2013 on 1 November 2015, the method for calculating consumption charges for electricity, gas and water changed. The Tenants…
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Buyer beware

“Buyer beware” appears to have become an unintentional theme in this issue of Outasite with various articles highlighting some of the pitfalls for home owners who purchase a home in a land lease…
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Home Sales: Rights, responsibilities and rules

When the Residential (Land Lease) Communities Act 2013 commenced on 1 November 2015 all terms of existing site agreements that prohibited or placed restrictions on the sale of homes on site…
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