ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Briefing: Bond exit survey

As the number of renters in New South Wales continues to grow it is more important than ever that policy decisions made by government are evidence-based. Currently the NSW government,…
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Track rents in your local area – new postcode tool for tenants

Today the Tenants' Union has released the first version of a new tool to help tenants in NSW. We believe the more information people who rent have the better, and now using data directly…
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Submission: Fair Trading Complaints Register Guidelines

The Tenants' Union is pleased to offer our comments on the NSW Fair Trading Complaints Register Guidelines. We think the register performs an important function for consumers and support…
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Government takes step in the right direction but needs to walk all the way with tenants

The Tenants’ Union welcomes the NSW government’s announcement of reforms this week for survivors of domestic and family violence in rented homes but urges action to make renting fair.
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David and Goliath: One tenant’s 14-year battle for repairs

David Bott’s long-running battle in the Tribunal shone a light on a serious issue which public housing tenants know all too well: the systematic failure of FACS to do necessary repairs. After 14…
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Power to the people – at a reasonable price

With the commencement of the Residential (Land Lease) Communities Act 2013 (the Act) the method of calculating consumption charges for electricity, gas and water changed. The Tenants’ Union has…
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Research into housing for younger people

Are you living at home, sharing or renting on your housing? Are you aged between 18-35 years? Help make a difference for better housing choices.
Have your say on the type of housing young…
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Share Housing in Sydney: Questionnaire

Older people are increasingly living in share accommodation. Simultaneously, there is an increasing use of ‘smart’ technologies that influence people’s access to and experience of housing. The…
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WESTS celebrates 10 years

The Western Sydney Tenants’ Advice and Advocacy Service (WESTS) recently celebrated their 10 year anniversary at Western Sydney Community Legal Centre (WSCLC). WESTS can be proud to have reached…
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Utilities hardship research

Coming home to a house with no power or living with fear of not being able to afford power bills is something no one should have to do. But with rising costs it's something we hear of more…
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Guide: Boarding Houses and the Law

The Inner Sydney Tenants' Advice and Advocacy Service at Redfern Legal Centre has just published their updated legal guide for people living in boarding houses in NSW. The guide explains…
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Tenant Advocates working together to support renters

Last week, Tenant Advocates came together for the Tenants’ Advice and Advocacy Services (TAAS) Network meeting. Around 60 Advocates participated in the meeting over two days, representing almost…
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