ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Productivity Commission recognises need to end unfair No Grounds evictions

The Productivity Commission today released a report on vulnerable renters in the private market, concluding that removing unfair no grounds evictions from our renting laws is needed to better…
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Electricity win – a real circuit breaker

A few weeks ago the Tenants' Union of NSW successfully represented 93 residents from Parklea residential land lease community in Tribunal applications regarding unfair electricity charges.…
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Submission: Short-term rental accommodation - a new regulatory framework

The Tenants’ Union of NSW is pleased to offer this response in response to the short-term rental accommodation regulatory framework discussion paper.
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Submission: Federal inquiry into the Adequacy of Newstart and Related Payments

The work of the Tenants' Union, and that of the Tenants Advice and Advocacy Services we work alongside, brings us into frequent contact with very low, low and moderate income households who…
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Reflections of a Blue Mountains Tenant Advocate

Jo Hibbert has been a Tenant Advocate at the Blue Mountains Tenants’ Advice and Advocacy Service for seven years. Now she’s retiring for a well-earned break, so we took the opportunity to ask…
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17 years of advocacy in Regional NSW

Chris Maybin has been a Tenant Advocate with VERTO South West Tenants’ Advice Service for 17 years. Now she's moving on, but in this interview she gives some of her thoughts and reflections…
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Submission: Residential Tenancies Regulation 2019

The Tenants' Union made this submission to the Residential Tenancies Regulation 2019 Consultation. For this submission, the Tenants' Union consulted heavily with the advocates of the…
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Assignment of site agreements

The assignment of site agreements has been an ongoing issue since the commencement of the Residential (Land Lease) Communities Act 2013 on 1 November 2015. The problem lies with a drafting error…
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Who is the operator?

This may sound like a silly question but the answer is not always as obvious as you may think. The Residential (Land Lease) Communities Act 2013 defines an operator as being ‘the person who…
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The balance of power

The main factor that affects affordability for home owners living in land lease communities is site fees. When they increase it can have a major impact. As mentioned in the article on…
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Interference with sale

The Residential (Land Lease) Communities Act 2013 (the Act) provides home owners with the right to sell their home on site. The Act also states the operator must not cause or permit any…
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Dianna Evans: Land lease community advocate

Di Evans has worked with residents of parks and land lease communities in various capacities since the late 1980’s. She has seen
permanent living in parks change from ‘housing of last…
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