ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenancy rights for residents of group homes: consultation forums

The NSW Department of Family and Community Services, Ageing, Disability & Home Care is transferring the management of group homes to the non-government sector. As a result of this change,…
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Housing not stadiums urge housing organisations

Peak housing and homelessness organisations urge Premier to invest the $2 billion of public money towards housing and support for the most vulnerable in our community and not to rebuild sports…
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Older people at risk of homelessness

'The older I get the scarier it becomes' is a new report into the risk of homelessness for older people in NSW. The report was released on 29th November 2017, during the 2017 National…
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Make Renting Fair gains momentum

In NSW current tenancy legislation allows landlords in the private market to end a tenancy without having to give a reason. This means renters are often scared to enforce their rights because…
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#WeLiveHere community action

#WeLiveHere2017 was a community action led by local residents of Redfern Waterloo. Coloured lights lit up the two social housing tower blocks in Waterloo – Matavai and Turanga – that have…
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From Millers Point to Glebe

Paddi O’Leary was a tenant in social housing at Millers Point and participated in tenant action to reverse the policy of relocation and also supported tenants through the process of relocation.…
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Transfer of Tenancy Management from Public to Community Housing

In October 2016 the Government announced the transfer of tenancy management for thousands of tenanted public housing properties from the Department of Family and Community Services (FACS Housing…
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Boarding Houses Act Five Years On

The Boarding Houses Act 2012 reflected over 40 years of lobbying by public interest groups, including the TU, to try to provide rights and enforceable protections for residents of boarding…
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2017 in review

With Christmas fast-approaching 2017 is coming to an end. The Residential (Land Lease) Communities Act has been operating for two years and continues to throw up familiar disputes and surprises…
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Proposed Automatic Rent Deduction Scheme may reduce fairness

The Automatic Rent Deduction Scheme (ARDS) as proposed by the Social Services Legislative Amendment (Housing Affordability) Bill 2017 if passed will have a detrimental impact on arrears and debt…
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Tenants' organisations concerned about forced rent payments proposal

The National Association of Tenants Organisations has concerns about aspects of a Bill before Federal parliament which would enable social housing landlords to access tenants income support…
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Submission: Senate Standing Committee on Community Affairs Inquiry into the Social Services Legislation Amendment (Housing Affordability) Bill 2017

The Automatic Rent Deduction Scheme (ARDS) as proposed by the Social Services Legislative Amendment (Housing Affordability) Bill 2017 if passed will have a detrimental impact on arrears and debt…
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