ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Report: 5 years of the Residential (Land Lease) Communities Act 2013

This report considers the operation of the Residential (Land Lease) Communities Act 2013 since commencement and sets out our key issues for reform. We also make further recommendations for other…
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Secure, affordable tenancies and support for tenants key to preventing homelessness

Today the Tenants' Union NSW's CEO Leo Patterson Ross and Policy and Advocacy Coordinator Jemima Mowbray attended a public hearing of the Inquiry into Homelessness in Australia to…
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COVID-19 factsheet in 7 community languages

The Tenants' Union has published a basic factsheet in 7 community languages summarising renters rights under COVID-19 regulations. The factsheet has information on paying rent, evictions,…
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Submission: Consultation on the next NSW Government strategy for seniors

In this submission, the Tenants' Union of NSW focuses on three key issues: ageing in place, the precarious situation of ‘older renters’ in the private rental market, and the adequate…
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Changes are coming

When we last published Outasite Lite at the beginning of April the COVID-19 pandemic was in its early stages and the NSW Government had just issued the first Public Health Order restricting the…
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Recently at NCAT

Getting back to site fee increases, the NSW Civil and Administrative Tribunal has recently heard and determined an interesting case where the operator issued two notices of increase, claiming…
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Economic stimulus proposal: Healthy & affordable homes

The Tenants' Union, together with over 50 other organisations, is calling for governments to invest in energy efficiency and solar PV for low income homes to stimulate tens of thousands of…
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Submission to the United Nations: COVID-19 and the right to housing in Australia

This submission to the UN on Covid-19 and the right to housing in Australia focuses on New South Wales.
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National Association of Tenants' Organisations' Submission to Senate Select Committee on COVID-19 inquiry into the Australian Government’s response to the COVID-19 pandemic

This submission provides background relating to the Australian housing system and private rental sector, and how this interacts with the public health imperatives and restrictions, as well as…
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Reflections on 10 years of Tenant Advocacy

After 10 and a half years, Maralyn Schofield is leaving her role as Coordinator of the Northern Rivers Tenants' Advice and Advocacy Service. We took the opportunity to ask her for some of…
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60 day stop on COVID-19 evictions ends, restrictions on evictions continue

From 14 June the initial 60 day stop on evictions for rent arrears where the household is in financial hardship due to COVID-19 ended. However, there are still restrictions on the eviction of…
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International student COVID-19 crisis accommodation

The NSW Government is funding temporary crisis accommodation for vulnerable international students in NSW during the current COVID-19 pandemic. The scheme will be delivered through approved…
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