Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Boarding houses resources

Resources for boarders, lodgers and community workers who support them, including factsheets, a guide, posters, a brochure and a small card.
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Public and community housing – Guide for Providers: Listen, Ask, Respect

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Five Changes to Social Housing Laws

In October 2015, NSW Parliament passed a law changing the rights and responsibilities of all social housing tenants in important ways. FACS Housing will begin using these new rules against…
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Hunter TAAS Residential Communities Project

Hunter Tenant’s Advice & Advocacy Service, along with a number of other tenancy services received a one off grant from NSW Fair Trading to employ a part time project worker to assist with…
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Increasing site fees: you deserve an explanation

Home owners in land lease communities understand that their site fees can increase and most are used to having an increase every year. Receiving a site fee increase might not come as surprise,…
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ISTAAS speaks up for public housing tenants in parliamentary inquiry

Redfern Legal Centre has spent many years advocating for public housing tenants waiting for basic repairs to be done on their homes. The lack of action they experience, even after correct…
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Five key changes to social housing laws

In October 2015, NSW Parliament passed the highly contentious Residential Tenancies and Housing Legislation Amendment (Public Housing - Antisocial Behaviour) Act - affecting the rights and…
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2016 Budget to deliver income management for Social Housing tenants?

A few weeks ago we noted the NSW Government's continued interest in a Compulsory Rent Deduction Scheme for social housing tenants, as they took the idea to the recent Council of Australian…
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Tenants’ guide to tax reform

Housing affordability is a key issue during the 2016 federal election. The presumed impact of reducing tax concessions for landlords has been a strong feature in media discussions, and in…
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The rent (assistance) is too damn low

The rent in Sydney is so high now that even historic pockets of affordability are way out of reach for people doing it tough. We might have been able to rely on public or social housing if…
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Happy anniversary, Residential Tenancies Act - part 4

Six years ago today the Residential Tenancies Act 2010 became part of the law of New South Wales.

Part of the deal was that it must be reviewed after five years, to see whether…
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State Budget 2016: extra duties for foreign purchasers

Announcements on new spending and policy are already finding their way out of Macquarie Street. One matter of some interest to tenants - and more than a few landlords, we bet - concerns changes…
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