Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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NSW Budget: Social Housing funding

The Government will officially hand down the budget today, but much that will be of interest to us on the Brown Couch has already been revealed.
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Share Housing Survival Guide

Record high rents and a lack of affordable housing mean that each year, more and more people are moving into sharehouses. Now in its fourth edition, The Share Housing Survival Guide is designed…
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Briefing: Tenants' guide to tax reform

Housing affordability is a key issue during the 2016 federal election. The presumed impact of reducing tax concessions for landlords has been a strong feature in media discussions, and in…
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Report: Boarding Houses Education Project Evaluation

This report completes and evaluates the two-year Boarding Houses Education Project managed by the Tenants’ Union of NSW. The project commenced in April 2014 with the aim to develop and implement…
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Park resident advocate announced local woman of the year

Residential park resident advocate Christina Steel was recently announced as Port Stephens ‘Local Woman of the Year’ by the Port Stephens MP Kate Washington. Christina is the president of the…
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Recently at NCAT

Since the commencement of the Residential (Land Lease) Communities Act 2013 on 1 November 2015 we have been keeping an eye on decisions coming out of NSW Civil and Administrative Tribunal (NCAT…
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Is age just a number?

Julie Lee, Tenants' Union Residential Parks Officer, reflects on the response she gave when recently delivering an information session to park residents about the new Act, when asked a…
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A win for park residents in court

Two permanent residents of Homestead Holiday Park (Gennacker Pty Ltd) on the Tweed River have finally won a lengthy court battle against their park owner. The park owner had given them a no-…
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Celebrating women advocates

Because 8 March is International Women’s Day we thought that the March issue of Outasite Lite should celebrate some of the amazing women who live in residential parks in NSW. We talked with six…
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Free legal advice for park residents

Following the introduction of the Residential (Land Lease) Communities Act 2013 on 1 November 2015, NSW Fair Trading has provided a small grant to five Tenants Advice and Advocacy Services.…
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On the road

Following the Christmas break we are back on the road visiting parks and providing free information sessions for residents. We have just been out and about with Tenant Advocates in South and…
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More than bricks and mortar

Robyn Stafford lives in Minto, a suburb in south western Sydney. She has experience as a tenant who has been through a redevelopment process in public housing. She has been active in working…
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