Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Home and health

Carol Carter is an Aboriginal woman living in public housing in Bankstown in Sydney. In September 2014, Carol received a letter from the Department of Housing in relation to relocating her to…
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A flood, repairs, and an attempted eviction

My family and I had been living in our place for three years. It wasn’t a a bad property – there’s a nice view over Budgewoi Lake (although the lake can get a bit smelly!). Then there was a…
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The importance of a secure home

Firstly, to introduce us, I am Carol (on the left in the picture) and my sister is Vivian (on the right). We are social housing residents living in Riverwood and have lived here since 1984.…
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Fighting evictions in residential parks

In 1990 I bought a manufactured home in a residential park (now called a ‘residential community’). I knew there was an element of risk in using my meagre retirement funds to become the owner of…
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Shining a light on tenants rights

Sharon Callaghan, former Tenant Advocate in the Illawarra, reflects on the fight for tenants' rights in the 1980s and 1990s. In the early 1980s Sharon was a community worker at the…
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My home is like my castle

Home means security for me – this is where I feel safe. My home is like my castle, even though it's one room at the back of my landlord's house. I also like to go out, but I value my…
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A strong voice for tenants

Charmaine Jones, social housing tenant and Tenants' Union Treasurer, reflects on her involvement with the TU and the changes in the sphere of social housing.
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Stories from 40 years of advocacy

Robert Mowbray was a founder of the TU and continues to be active in the movement for the rights of tenants through his work as the TU Older Tenants Project Officer and his work with residents…
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Drawing on the past, taking on the future

Ned Cutcher, Senior Policy Officer of the Tenants' Union reflects on 40 years of advocating for tenants' rights and the big ticket items that remain. Drawing on the experience and…
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A place of my own

"I am originally from Walgett, Northern NSW. In Walgett everyone knows me as ‘Daughter’. I would like to move back to Walgett, but my children and grandchildren are in Sydney, so I will…
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Home is everything to me

"I grew up on the Northern foreshores of Botany Bay at the La Perouse Aboriginal Reserve AKA ‘Lappa Mish’ in the 1970s and 1980’s. It was great growing up there. The sea was our backyard –…
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Electricity pricing: are you being overcharged?

Electricity charges in land lease communities are a hot issue for home owners. Prices continue to rise and, when home owners purchase electricity from the operator, the charges are complex and…
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Showing 505 - 516 of 633 results