Hunter Tenants Advice and Advocacy Service (HTAAS)

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

Fri, 13/12/2024 - 11:18

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...

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Standing Together for Housing Justice

Wed, 16/10/2024 - 05:10

Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.

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Tenant Advocates – Nurture and Grow

Wed, 06/12/2023 - 13:22

Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.

21/11/2016

Vale Ross Smith - tireless advocate and TU member

It is with great sadness that we note the passing of Ross Smith – a tireless advocate for fairness in the housing system, and member of the Tenants’ Union of NSW. Ross was always willing to say…

14/11/2016

Land Lease Community residents get their day in the Supreme Court

Paul Smyth (Tenants' Union Residential Parks Legal Officer) has been working with the residents of Hasting Point for the past five years on their court case for compensation for eviction.…

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Out now! Outasite issue 2

12/11/2016

Out now! Outasite issue 2

Outasite issue 2 is hot off the presses and finding its way into mailboxes in land lease communities all over NSW. This issue contains articles including: The Act: one year on; Community…

07/11/2016

A day in the life of Brett Webb: Aboriginal Tenant Advocate

Brett Webb is an Aboriginal Tenant Advocate at the Northern Aboriginal Tenants Advice and Advocacy Service. In this interview he speaks about his experiences and day-to-day work.

Sarah from NORTAAS speaking at Gateway Lifestyle Residential Community

People may be aware that operators of land lease communities are required to provide certain details about the community to the Commissioner for Fair Trading. This information is kept in a ‘…

03/11/2016

Emma McGuire: Land lease communities tenant advocate

Emma McGuire, Tenant Advocate with Mid Coast TAAS, shares how her role this year has involved a specific focus on matters arising out of the Residential (Land Lease) Communities Act 2013 (NSW)…

03/11/2016

A short introduction to the NSW Civil & Administrative Tribunal

Anyone who lives in a land lease community who has been concerned about something, or has had a dispute with the operator will, at some point have been advised that they can go to the Tribunal.…

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