Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides free telephone information, advice and assistance to private and public housing tenants. We can help by talking to, or writing to landlords and real estate agents. We also assist tenants to prepare for Tribunal hearings and can provide representation at the Tribunal for highly disadvantaged tenants. This is usually limited to matters involving terminations or illegal lockouts.
Our services are available to renters in houses, units, caravan parks, retirement villages and boarding houses in the Bankstown, Canterbury, Hurstville, Kogarah, Rockdale and Sutherland local government areas. Please note that we do not assist landlords or real estate agents. SSTAAS also assists tenants through community education sessions on tenancy laws.
For online Tribunal hearings, our Tenant Advocates may be available to provide you duty advocacy service during your appointment. Please call 9789 3744 and check for availability.
Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
This year the social housing, tenancy and affordable housing spheres faced a range of challenges. Nevertheless, the Tenants' Union of NSW continued our work for tenants – read about it in…
Most residential tenancy agreements set a maximum number of persons – including children – who may ordinarily live at the rented premises. The Tenants' Union of NSW 2014 briefing proposes…
In this briefing, the Tenants' Union recommends that Residual Current Devices (RCDs) should be required to be installed in all dwellings. This requirement should be implemented along the…
The Tenants’ Union recently wrote to all park residents on the Outasite mailing list to check that it is accurate. We had a great response with 563 people from 163 different parks requesting…
Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather…
“If we had walked together side by side as a country, walked together as equals, we would have developed in step with each other.” Jim Allen, Coordinator of Murra Mia Tenants' Advice and…
Land tax is an important source of NSW State Government revenue. Land tax also has the potential to improve housing affordability for purchasers and renters, and economic activity generally. Our…
In this short video, Redfern Legal Centre Tenants' Advocate Tom McDonald says to take photos of what your rental property looks like when you move in, and when you move out.
On 1 July 2013 new rules governing the sale of electricity and gas to residential and small business energy customers came into force in NSW. The rules are part of the National Energy Customer…
The Illawarra region on the South Coast of NSW is home to nine residential parks providing accommodation to over 2,000 long term residents. Many are located in an enviable position between the…
The Tenants’ Union is excited to announce that the Law and Justice Foundation of New South Wales has provided us with funding to support the provision of a new suite of resources and a community…
Welcome to the new look Outasite Lite. So much has happened in the world of residential parks since issue 14 was published in December 2013. Sadly, the Park and Village Service (PAVS) is no…
