ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Life begins at 40!

Julie Foreman, Tenants' Union of NSW Executive Officer reflects on the TU's 40 years of working for tenants rights and housing justice. She introduces a compilation of stories which…
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Renters in parliament

At the launch of the Tenants' Union 40th anniversary celebrations at the Northcott estate in Surry Hills in February 2016, we asked the three Members of Parliament who attended about their…
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Home and health

Carol Carter is an Aboriginal woman living in public housing in Bankstown in Sydney. In September 2014, Carol received a letter from the Department of Housing in relation to relocating her to…
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A flood, repairs, and an attempted eviction

My family and I had been living in our place for three years. It wasn’t a a bad property – there’s a nice view over Budgewoi Lake (although the lake can get a bit smelly!). Then there was a…
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The importance of a secure home

Firstly, to introduce us, I am Carol (on the left in the picture) and my sister is Vivian (on the right). We are social housing residents living in Riverwood and have lived here since 1984.…
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Fighting evictions in residential parks

In 1990 I bought a manufactured home in a residential park (now called a ‘residential community’). I knew there was an element of risk in using my meagre retirement funds to become the owner of…
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Shining a light on tenants rights

Sharon Callaghan, former Tenant Advocate in the Illawarra, reflects on the fight for tenants' rights in the 1980s and 1990s. In the early 1980s Sharon was a community worker at the…
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My home is like my castle

Home means security for me – this is where I feel safe. My home is like my castle, even though it's one room at the back of my landlord's house. I also like to go out, but I value my…
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A strong voice for tenants

Charmaine Jones, social housing tenant and Tenants' Union Treasurer, reflects on her involvement with the TU and the changes in the sphere of social housing.
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Stories from 40 years of advocacy

Robert Mowbray was a founder of the TU and continues to be active in the movement for the rights of tenants through his work as the TU Older Tenants Project Officer and his work with residents…
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Drawing on the past, taking on the future

Ned Cutcher, Senior Policy Officer of the Tenants' Union reflects on 40 years of advocating for tenants' rights and the big ticket items that remain. Drawing on the experience and…
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A place of my own

"I am originally from Walgett, Northern NSW. In Walgett everyone knows me as ‘Daughter’. I would like to move back to Walgett, but my children and grandchildren are in Sydney, so I will…
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