Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Sandy Gilbert: Resident advocate

Sandy Gilbert is an advocate for residents of land lease communities in the Tweed area and a member of the Residential Parks Forum. She agreed to share her story with us for this issue of…
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Rules of conduct

Schedule 1 of the Residential (Land Lease) Communities Act 2013 sets out the rules of conduct for operators and section 54 of the Act requires compliance with those rules. Taking action…
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Out now! Outasite issue 4

Outasite issue 4 is hot off the presses and finding its way into mailboxes in land lease communities all over NSW. This issue contains articles including: Electricity usage charges; Site Fee…
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Mould and renting - share your experience!

Tenants often report to us their experiences with mould and other infestations and the difficulties they have getting it resolved. We are collecting stories from tenants for submissions to a…
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Warrants for possession in tenancy

This information sheet is for tenants facing termination, when a warrant for possession has been issued by the Tribunal.
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Survey for Aboriginal Renters

The Tenants Union of NSW and the Aboriginal Tenancy Services are currently working on an Aboriginal Renting Policy Platform. This document will be used to strengthen the voices of Aboriginal…
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Tenant Advocates speak out against unfair evictions

Following the NSW government’s recent decision not to abolish ‘no grounds’ evictions as part of upcoming rental reforms, Nicole Kennedy (Tenancy Coordinator at Inner Sydney Tenants Advice and…
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Community groups joint statement on public housing bonds

The NSW government introduction of legislation to introduce public housing bonds today lets down this week’s ‘budget with a strong heart’. People who need public housing are among the poorest in…
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Research: Energy efficiency in NSW social housing

Researchers at UNSW Sydney (The University of New South Wales), the University of Wollongong, CSIRO and the NSW Office of Environment and Heritage are seeking volunteer research participants to…
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Half of all apartments in NSW to have no say in short term letting rules

Today’s announcement from the NSW Government in relation to short term holiday lettings is disappointing as it will not effectively protect against the potential impacts of holiday lettings and…
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Briefing: Bond exit survey

As the number of renters in New South Wales continues to grow it is more important than ever that policy decisions made by government are evidence-based. Currently the NSW government,…
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Track rents in your local area – new postcode tool for tenants

Today the Tenants' Union has released the first version of a new tool to help tenants in NSW. We believe the more information people who rent have the better, and now using data directly…
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