Illawarra and South Coast Tenants Advice & Advocacy Service (ISCTAAS)

 

CONTACT

Phone

(02) 4274 3475

1800 807 225

Hours:

Mon:

9am-1pm, 2-5pm

Tue:

9am-1pm, 2-5pm

Wed:

9am-1pm, 2-5pm

Thu:

2-5pm

Fri:

9am-1pm, 2-5pm

Contact online

 

ABOUT

Illawarra and South Coast Tenants Advice and Advocacy Service (ISCTAAS) provides free information, advice and advocacy. This includes help with applications and hearings in the NSW Civil and Administrative Tribunal. ISCTAAS helps Housing NSW tenants, community housing tenants, Aboriginal housing tenants, permanent residents of caravan parks and manufactured home estates, boarders and lodgers, and private tenants.

Our services are available to renters the Wollongong, Shellharbour, Kiama, Wingecarribee, Shoalhaven, Eurobodalla, and Bega Valley areas.

ISCTAAS is a program of Illawarra Community Legal Centre.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Fair market value

This article is not about home sales, although that is what gives rise to the issue, it’s about site fees and site fee increases. Fair market value appears in sections 109 and 111 of the…
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Fixed method site fee increases

The concept of increasing rent or site fees by a fixed method is not new. Fixed method increases were possible and did happen under the (repealed) Residential Parks Act 1998. What the…
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How did we get here?

With the review of the Residential (Land lease) Communities Act 2013 due to commence at the end of the year we thought it would be interesting to take a look at the history of tenancy…
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Retirement upheaval

On 31 December 2019, His Honour Justice Rothman finally handed down his decision in the case of Commissioner for Fair Trading v Jonval Builders Pty Ltd, Hacienda Caravan Park Pty Ltd and John…
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Community rules

We could write three or four articles about community rules and still not address all of the confusion and questions that arise out of Part 8 of the Residential (Land Lease) Communities Act. We…
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Hummmmm

Just when we think it’s all over a brand new electricity conundrum pops up. This time the question is whether an operator can stop providing electricity to home owners through the embedded…
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Shifting sands

It is fair to say that land lease living is a unique arrangement. The community aspect is attractive to many people but when you own a home that sits on land owned by another party, you cannot…
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Supporting older renters to 'age-in-place'

Recently the Tenants’ Union of NSW made a submission to NSW Department of Communities and Justice as part of their consultations for the next NSW Government strategy for seniors. We recommended…
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A 20 Year Vision for Housing - where are the renters?

The TUNSW submission to the NSW Housing Strategy provides a focus on the need to address crucial issues for people renting their homes in NSW. We've published our submission and…
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Bond Kit: How to Secure Your Bond

The Bond Kit: How to Secure Your Bond – A Guide for NSW Tenants is a resource created by the Illawarra and South Coast Tenants Service. The Kit covers moving in, moving out, claiming your bond…
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Strata renters: have your say on renewable energy

We know that renters' voices are often missing when it comes to discussions about renewable energy and strata living. But there is currently an opportunity to be heard, as the NSW…
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A day in the life of Esther Smith, Tenant Advocate

Esther Smith is a Tenant Advocate at the Greater Sydney Aboriginal Tenants' Service (GSATS). In this interview she talks about her day-to-day experiences as an advocate, as well as what…
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