ADVICE OVER THE HOLIDAY PERIOD

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will operate a Tenancy Advice Hotline from Wednesday 18/12/2024 until Wednesday 8/1/2025 (excluding weekends and public holidays). The hours of operation are 10am-1pm and 2-5pm.

Get advice on: (02) 8117 3750 or 1800 251 101

 

Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message. If you are under threat of eviction, contact us using the link below.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

If you have an Order of the Tribunal, a Notice of Termination, or are being threatened with eviction, please contact us via our online form.

NEWS

Getting tenancy advice over the holidays

Tenants Advice & Advocacy Services have limited availability over the holiday period. The Tenants' Union will be coordinating a Holiday Hotline to make sure renters can get urgent advice. Call 1800 251 101
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Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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NATO Federal Election Questionnaire 2022: Policies and priorities for a fair and secure renting system

The National Association of Tenants' Organisations (NATO) recently wrote to all parties and independent candidates inviting them to respond to our Federal Election Questionnaire. We invited…
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Podcasts

Listen now! Renting Bytes and Renting Matters are podcasts produced by the Tenants’ Union of NSW and Legal Aid NSW. We aim to help renters and community workers understand tenancy law and…
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Submission: Waterloo South Plan

The Tenants' Union brief comments on the Waterloo South proposal are informed by both our understanding of the inadequacies of our current housing system in delivering safe, affordable…
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Waiting for social housing? Tell your story

Are you on the waiting list for social housing in NSW, Queensland or Tasmania? If so, researchers in a new project would like to learn more about what life is like as you wait for a social…
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Make Renting Fair: April Organising Meeting

It's time for our next Make Renting Fair organising meeting! This time around we'll be brainstorming and honing some policy asks for the campaign between now and the March 2023 NSW…
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Rent Tracker Postcode Tool

Use this tool to find rent data for your postcode. You can also adjust other filters, such as the type of home and number of bedrooms. Rent Tracker is compiled by the Tenants’ Union, based on…
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#MyRentedHome #MakeRentingFair social media week of action

We’re inviting all NSW renters to join the #MakeRentingFair #MyRentedHome social media week of action, in the week of Monday 4 April to Saturday 9 April. You are invited to share a photo on your…
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Public and community housing – Relocations, Transfers, and Renewal

This page contains resources relating to public and community housing renewal, and transfers of housing stock from public to community providers.
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Useful links – housing organisations, legal services, government

Useful links to other housing organisations, legal services and government agencies.
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Financial assistance for renters

Many renters are struggling to afford the rent during the current housing crisis in NSW. However, paying rent is a fundamental obligation of the tenancy agreement. Not paying your rent puts you…
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Legal help for flood-affected communities

Our thoughts go out to the people, families and communities impacted by the flooding, storms, and dangerous rainfall across the state. Tenants Advice and Advocacy Services and Community Legal…
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Submission: Consultation on Energy Consumer Policies

This Tenants' Union submission addresses a selection of the issues discussed in the NSW Government Consultation on Energy Consumer Policies paper — those with most relevance to renting…
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