Inner Sydney Tenants Advice and Advocacy Service (ISTAAS)

 

CONTACT

Phone

(02) 9698 5975

Hours:

Mon:

10am-12.30pm, 2-4pm

Tue:

10am-12.30pm, 2-4pm

Wed:

10am-12.30pm, 2-4pm

Thu:

10am-12.30pm, 2-4pm

Fri:

10am-12.30pm

Note:

We encourage you to contact us via our online enquiry form at rlc.org.au

Contact online

 

ABOUT

Inner Sydney Tenants Advice and Advocacy Service (ISTAAS) provides free, confidential legal information, advice and advocacy to tenants living in public and private residential housing.

Our services are available to renters living in selected suburbs in inner Sydney. You can check by entering your suburb under 'Get advice' in the main menu.

ISTAAS is a program of Redfern Legal Centre.

We encourage you to contact us via our online enquiry form at rlc.org.au/contact-us

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Land lease communities in profile

People may be aware that operators of land lease communities are required to provide certain details about the community to the Commissioner for Fair Trading. This information is kept in a ‘…
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Emma McGuire: Land lease communities tenant advocate

Emma McGuire, Tenant Advocate with Mid Coast TAAS, shares how her role this year has involved a specific focus on matters arising out of the Residential (Land Lease) Communities Act 2013 (NSW)…
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A short introduction to the NSW Civil & Administrative Tribunal

Anyone who lives in a land lease community who has been concerned about something, or has had a dispute with the operator will, at some point have been advised that they can go to the Tribunal.…
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Christina Steel: A hard working advocate

Resident advocate Christina Steel recently retired from her role with Port Stephens Park Residents Association (PSPRA) and the Residential Parks Forum. Christina was a hard working, passionate…
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This is my community

Mary has lived in the same residential park (land lease community) for 29 years. She is an active resident advocate and passionate about the lifestyle. We asked Mary to share some of her…
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The end of the road?

Sadly the Tenants’ Union (TU) community education project came to an end in June 2016. During the project we visited 107 land lease communities throughout the state. We also published and…
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The Act: One year on

Yes it really has been a year since the law changed and residential parks became residential land lease communities, rent became site fees, residents became home owners and park managers became…
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Annual Report 2015-2016

This year the Tenants' Union of NSW celebrated four decades of working for tenants’ rights. Read about our ongoing work for tenants in our Annual Report.
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Complaints to Fair Trading

Landlords and their agents must comply with certain of provisions in the Residential Tenancies Act 2010. They can be penalised for not complying, subject to investigation by NSW Fair Trading.…
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Emergency accommodation info

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Share housing agreement

If you rent part of a house or unit from another tenant, it is very important that you have a separate written agreement with your head-tenant. Without a written agreement, you will not have the…
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Comment: Tenancy Bonds for Public Housing

The Tenants' Union was invited to comment on FACS Housing’s Tenancy Bonds for Public Housing Policy and Operational Framework (Draft for consultation). We raised four objections.
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