New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us: NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Media Release: Government should commit to action to end unfair 'no grounds' evictions

Revelations that key cabinet ministers who are also landlords failed to excuse themselves from debate on ending unfair 'no grounds' evictions despite having clear conflicts of interest…
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Submission: Better Business Reforms Implementation Options Paper

This Tenants' Union submission is concerned with items related to uncollected goods, utility agreements in strata schemes and the repeal of the Landlord and Tenant Act 1899.
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A brighter future?

We are approaching the end of another year and have reached the third anniversary of the commencement of the Residential (Land Lease) Communities Act 2013 (the Act). In this issue of Outasite…
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Disrupted – the consumer experience of renting in Australia

Fear of eviction, properties in disrepair and just getting by are the common experience of renting in Australia. "Disrupted – the consumer experience of renting in Australia", is the…
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Annual Report 2017-2018

The last 12 months has brought challenges and triumphs for the Tenants’ Union, and our work continues to be very important as private tenancy continues to rise in NSW. Read about our work in our…
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Meet Rita – Tenants' Advice Service Coordinator

Rita Wilkinson is the Tenancy and Financial Inclusion Manager at Metro Assist, and the Coordinator of the Southern Sydney Tenants' Advice and Advocacy Service. This interview was originally…
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Submission: Short-term Rental Accommodation Planning Framework

As an organisation representing only the interests of occupants of residential rental housing, the Tenants’ Union of NSW has a unique and long-standing interest in understanding and advising on…
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Changes coming to renting in NSW – Residential Tenancies Act 2010

You may have heard that changes are coming to renting laws in NSW. Learn more about the changes, how they will affect you and and when the changes will start.
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Tenant action groups

The Tenants' Union supports the participation of tenants in decision-making that has an impact on the security, affordability and liveability of their housing. Here is a list of tenant…
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Submission: Federal inquiry into energy efficiency and low income rental homes

The Tenants' Union's  interest in climate change and energy costs for tenants is ongoing. We have been involved in consultative processes and programs concerning energy efficiency. We…
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‘Ending homelessness together’: Tenancy team reaches out to the community for Homelessness Week

In order to raise awareness about homelessness, the WSCLC tenancy team WESTS ran a stall in Centenary Square, Parramatta for Homelessness Week on August 6. Tenant Advocates Miriam, Rachael, Fern…
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NEWTAAS 2018 Annual Report

The New England and Western Tenants' Advice and Advocacy Service had another busy year in 2017-2018. Our staff are a small but tight-knit team. We’re dedicated and hard-working because we…
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