Illawarra and South Coast Tenants Advice & Advocacy Service (ISCTAAS)

 

CONTACT

Phone

(02) 4274 3475

1800 807 225

Hours:

Mon:

9am-1pm, 2-5pm

Tue:

9am-1pm, 2-5pm

Wed:

9am-1pm, 2-5pm

Thu:

2-5pm

Fri:

9am-1pm, 2-5pm

Contact online

 

ABOUT

Illawarra and South Coast Tenants Advice and Advocacy Service (ISCTAAS) provides free information, advice and advocacy. This includes help with applications and hearings in the NSW Civil and Administrative Tribunal. ISCTAAS helps Housing NSW tenants, community housing tenants, Aboriginal housing tenants, permanent residents of caravan parks and manufactured home estates, boarders and lodgers, and private tenants.

Our services are available to renters the Wollongong, Shellharbour, Kiama, Wingecarribee, Shoalhaven, Eurobodalla, and Bega Valley areas.

ISCTAAS is a program of Illawarra Community Legal Centre.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Submission: Social Housing Discussion Paper 2015

The Tenants' Union welcomes the present discussion of social housing in NSW. We are convinced that the discussion must go further, and consider the social housing sector in the context of…
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Submission: Residential (Land Lease) Communities Regulation 2014

This submission on the draft Residential (Land Lease) Communities Regulation 2014 (NSW) is made on the Tenants' Union's own behalf, and on behalf of the network of Tenants Advice and…
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Reprieve for residents of Hastings Point Holiday Park

Hastings Point Holiday Park has been in the process of closing for some time and a seniors living development is being built in its’ place. During 2012 the remaining approximately 30 residents…
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Annual Report 2013-2014

This year the social housing, tenancy and affordable housing spheres faced a range of challenges. Nevertheless, the Tenants' Union of NSW continued our work for tenants – read about it in…
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Briefing: Unreasonable restrictions on children and other occupants in rental housing

Most residential tenancy agreements set a maximum number of persons – including children – who may ordinarily live at the rented premises. The Tenants' Union of NSW 2014 briefing proposes…
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Briefing: Residual Current Devices (RCDs)

In this briefing, the Tenants' Union recommends that Residual Current Devices (RCDs) should be required to be installed in all dwellings. This requirement should be implemented along the…
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Affordability biggest concern

The Tenants’ Union recently wrote to all park residents on the Outasite mailing list to check that it is accurate. We had a great response with 563 people from 163 different parks requesting…
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Terence faced damp and mould in public housing for years

Terence is a tenant of Housing NSW. His property was riddled with damp and mould for years. This exacerbated his health problems and forced him to sleep in a recliner chair in lounge room rather…
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Insights from Jim Allen, Coordinator of Murra Mia Aboriginal Tenants' Service

“If we had walked together side by side as a country, walked together as equals, we would have developed in step with each other.” Jim Allen, Coordinator of Murra Mia Tenants' Advice and…
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Policy paper: Land tax reform for affordable housing

Land tax is an important source of NSW State Government revenue. Land tax also has the potential to improve housing affordability for purchasers and renters, and economic activity generally. Our…
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Tips: Take photos when moving in or out
Redfern Legal Centre Tenants' Advocate Tom McDonald
Tenant Advocate Tom McDonald

Tips: Take photos when moving in or out

In this short video, Redfern Legal Centre Tenants' Advocate Tom McDonald says to take photos of what your rental property looks like when you move in, and when you move out.
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Electricity: charges and changes

On 1 July 2013 new rules governing the sale of electricity and gas to residential and small business energy customers came into force in NSW. The rules are part of the National Energy Customer…
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