Hunter Tenants Advice and Advocacy Service (HTAAS)

 

CONTACT

Phone

(02) 4969 7666

1800 654 504

Hours:

Mon:

9am - 1pm

Tue:

9am - 1pm

Wed:

9am - 1pm

Thu:

9am - 1pm

Fri:

9am - 1pm

Note:

If you can't get through during advice hours please keep trying. Outside of advice hours, you can leave a message.

Contact online

 

ABOUT

What we do: Free telephone advice, information, advocacy, and (where appropriate) representation at the NSW Civil and Administrative Tribunal (NCAT).

Who we can assist: people renting privately through a landlord or Real Estate Agent, tenants in Public and Community housing, tenants renting Caravan Parks, homeowners in Land Lease Communities and residents of Boarding Houses. Our services are available to renters in Newcastle, Lake Macquarie, Port Stephens, Maitland, Cessnock, Singleton, Upper Hunter, Muswellbrook or the Great Lakes areas of Mid Coast Local Government Area.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Outasite - land lease communities magazine

The Tenants' Union has just published issue 9 of Outasite – our print publication for land lease communities! It has been delivered to mailboxes in communities all over NSW.
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Lessons from USA Mobile Home Parks

In the USA, the equivalent of residential land lease communities (RLLCs) are called mobile home parks. In 2022 the number of residents living in mobile home parks in the USA was more than twenty…
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Sustainable Energy should be an option for all residents

At the Tenants’ Union we are increasingly receiving calls from home owners who are finding roadblocks in the way of switching their homes to renewable energy in the form of rooftop solar panels…
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Crown Land not an excuse to evade rights of home owners

In NSW more than half of the land in the state is Crown Land. It is owned by the NSW State Government. In NSW there are many residential land lease communities which are located on Crown Land.…
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Buyer Beware: home ownership in land lease communities

When someone is buying into a residential land lease community (RLLC) the home purchased is either from the current home owner (vendor/ seller) or from the operator of the community selling a…
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Holding operators to account when on fixed method site fee increases

In our last edition of Outasite we discussed the trend toward fixed method site fee increases. One of the downsides to this method that we highlighted is there is less incentive for operators to…
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Heart Award recognises the work of Sandy Gilbert

Our last edition of Outasite featured an article co-authored by Sandy Gilbert about the impact of the floods on land lease community residents in Tweed Heads and Chinderah. Sandy had set up a…
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Tenants' Union supports event Homes for People, Not Profits: End the Housing Crisis

The Tenants' Union of NSW expresses its support for the Homes for People, Not Profits: End the Housing Crisis event on 17th June organised by Action for Public Housing and the Anti-Poverty…
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Renting and Housing Advocates: ‘NSW Government is Listening'

Renting and housing advocates say the NSW Government is listening and committed to improving the rental system as the government announces the Rental Commissioner will explore further how best…
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Concerns planned reforms to 'end secret rent bidding' will introduce rent auctions

On Friday the Tenants Union of NSW attended hearings for the NSW Parliamentary Inquiry on the Rental Fairness Bill 2023. Along with sector colleagues we raised concerns that planned reforms to…
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Submission regarding Residential Tenancies Amendment (Rental Fairness) Bill 2023

We appreciate and acknowledge the positive intention expressed through the Bill to provide renters with greater transparency during the application process. However, we hold serious concerns…
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Aboriginal Housing and Housing Activism in NSW

Aboriginal housing activism in New South Wales has a 135 year history. This report from the Tenants’ Union of NSW documents this history from the dispossession of land and housing at the…
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