New England & Western Tenants Advice & Advocacy Service (NEWTAAS)

 

CONTACT

Phone

1800 836 268 (1800 TENANT)

(02) 6772 4698

Hours:

Mon:

9am - 5pm

Tue:

9am - 5pm

Wed:

9am - 5pm

Thu:

9am - 5pm

Fri:

9am - 5pm

Contact online

 

ABOUT

About us: NEWTAAS provides information, advice, advocacy and representation in the NSW Civil and Administrative Tribunal to people who rent their homes in the New England, North West, Western and Far West areas of NSW. We provide advocacy and representation to people who meet our intake criteria and are unable to effectively advocate for themselves.

Armidale, Tamworth and Dubbo offices see tenants at face-to-face appointments by arrangement.

Contact us:

If you are a tenant seeking advice from us, please call on 1800 836 268 or fill in our advice request form. 
If you are from a community service, you can refer a tenant using this form, or request a community education session using this form.

NEWS

Tenancy laws are changing in NSW

We’ve been fighting for decades to strengthen renters' rights by changing law in NSW. Now it's finally happening. The reforms cap rent increases at once yearly, and will end no-grounds evictions and make it easier to have pets in your home. Find out more...
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Standing Together for Housing Justice

Tenant Advocates and supporters came together to celebrate 30 years of the Tenants Advice and Advocacy Program, and stand for housing justice.
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Tenant Advocates – Nurture and Grow

The annual TAAS Conference took place last month in Birpai Country, Port Macquarie. The theme of the conference was 'Nurture and Grow' – to evoke the approach we seek to take with clients, renters' rights and knowledge, and our own skills. Over 100 Tenant Advocates from across NSW gathered to learn and connect. The conference is organised by the Tenants' Union of NSW, and this was the largest face-to-face conference we have ever delivered.
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Join our board!

Join our board! The Tenants' Union is seeking expressions of interest from people who are passionate about our work supporting renters across the state.
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Submission: Proposal for the Paint Shop Precinct

The Tenants' Union of NSW provides these brief comments on the Paint Shop Sub Precinct rezoning proposal informed by both our understanding of the inadequacies of our current housing system…
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Death of a tenant

This infosheet summarises the issues that may arise on the death of a tenant. 
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Pod off the press – Renting Bytes

The Tenants’ Union plunged into the world of podcasting roughly 12 months ago. Alongside co-producers Legal Aid NSW we planned and launched 'Renting Matters', a podcast series aimed…
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Homelessness among older people aged 55 in NSW: TUNSW provides evidence to NSW Parliament

The Tenants' Union of NSW spoke on 18 July on a panel alongside the Homeless Persons' Legal Service, Public Interest Advocacy Centre and Seniors Rights Service at the public hearing…
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Submission: Property and Stock Agents Regulation – Remaking Rules for Property Agents

This is a brief submission on the changes proposed in the new Property and Stock Agents Regulation 2022.
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Healthy Housing: Mould Survey

We encourage everyone, with or without mould currently in their home, to complete this survey from the Healthy Housing Centre for Research Excellence.
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Submission: Inquiry into Embedded Networks

In this submission the Tenants' Union highlights the impact on renters who are required to sign up to an embedded network when they enter into their rental agreements, including tenancy and…
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Joint media release: Disappointing NSW budget fails to invest in public and community housing

The Tenants' Union of NSW along with NSW Council of Social Services, Domestic Violence NSW, Community Housing Industry Association NSW, Y Foundations, and Homelessness NSW are in uproar at…
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Tips: Negotiating with the landlord

This infosheet has tips to help if you need to negotiate with a landlord or real estate agent. We all negotiate at times, but it can be challenging to negotiate with a landlord. Tenants are…
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Rent Increase Negotiation Kit

Many renters are already doing it tough, and getting a rent increase adds to the burden. If you want to negotiate with the landlord/agent, these tools can help.
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Submission: Inquiry into Homelessness among older people aged over 55 in NSW

Everyone needs a home. Housing is the basis from which we ensure our communities’ well-being. This is not simply about the material, physical and structural protections housing provides, but…
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